Help Centre
SneakerScan Help Centre
SneakerScan helps resellers scan Nike shoe box labels, look up market prices, and keep stock lists accurate without typing every product detail by hand.
Topics
What do you need help with?
Scanning labels
Camera framing, one label at a time, lighting, retakes, OCR limitations, colourway correction, and missing-field handling.
Read guide02Organise inventoryStock lists
Create, rename, select, clear, delete, merge, scan into, edit, and export SneakerScan stock lists.
Read guide03Quantity rulesStock matching
Quantity increments use style code plus EU size, and incomplete scans do not merge automatically.
Read guide04Files and share sheetExport CSV
Export the current list, use the iOS share sheet, save to Files or Google Drive, and understand CSV columns.
Read guide05eBay market dataPrice lookup
How eBay lookup works, how to interpret market price guidance, and why live listings can vary.
Read guide06eBay price guidanceConfidence levels
Understand high, medium, low, and insufficient-data confidence levels for eBay price estimates.
Read guide07Recover quicklyTroubleshooting
Camera permission, poor OCR, API connection failure, Sentry/error reporting, and common recovery steps.
Read guide08Get helpContact support
Support email, what to include, and the expected response path for scanning, stock, export, and price lookup issues.
Read guideStill stuck?
Send the context, not a vague bug report.
The contact page explains what to include for scan, stock, CSV, and price lookup problems.